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英国伦敦城市大学‎论文代写:technical approach

英国伦敦城市大学‎论文代写:technical approach



英国伦敦城市大学‎论文代写:technical approach


从根本上讲,技术方法和与客户相关的方法都是管理工作,以帮助提高服务质量。就技术方法而言,管理层将重点放在一些既定标准上,以确保质量得到提高和保持。与技术方法相比,与客户相关的方法具有更现实的优势,因为它直接从客户以及与客户交互的员工(一线)中获取反馈(Gummesson,1993)。技术方法具有以生产为导向的优势,是影响服务创造的良好选择。通过确保对生产的影响最小,可以保证服务质量的一致性。任何可能导致服务质量下降的问题都将在生产阶段得到解决(Wisniewski和Donnelly,1996)。因此,将使参与服务的员工熟悉标准,并解决阻止他们提供服务质量的任何问题。但是,技术方法的问题在于所涉及的人员仅被视为服务质量所必需的标准,因此这可能不是在工作场所中使用的最佳行为方法。所讨论的酒店是新酒店,酒店的工作人员也是新酒店。在这一点上,管理层必须注重质量,并与员工建立良好的关系。工作文化将导致可持续的服务质量。



英国伦敦城市大学‎论文代写:technical approach


Both the technical approach and the customer related approach are basically the work of management in order to help improve the quality of services. In the case of the technical approach the management focuses on some set standards in order to ensure quality is improved and sustained. Compared to the technical approach, the customer related approach has the strength of being more realistic as it directly takes feedback from the customer and the employees (frontline) interacting with the customers (Gummesson, 1993).The technical approach has the advantage of being production oriented which makes it a good choice for influencing the creation of service. The consistency of service quality is guaranteed by ensuring there is minimum problem influence in production. Any issues that could lead to the impediment of quality in service will be addressed at the production stage itself (Wisniewski, and Donnelly, 1996). Employees involved in the service would hence be brought up to sate on the standards and any issues that stop them from delivering service quality are addressed. However, the problem with the technical approach is that the staffs involved are merely considered as the criterion necessary for service quality, and hence this might not be the best behavioural approach to use in the workplace. The hotel under question is new and the staffs for the hotel are also new. The management at this point has to focus on quality and also build its rapport with employees. The work culture is what would lead to sustainable service quality.





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